How-to Troubleshoot Customers experiencing issues with online booking

You have received reports that customers are unable to create bookings on your website.

As is customary with any customer complaint, the initial course of action involves replicating the issue firsthand. Proceed to your website and generate a booking. Whenever feasible, collect supplementary information like the dates and the specific product intended for booking.

Should you come across any errors during this process, kindly submit a ticket for further assistance. In the event that no errors are encountered, proceed with the following solution.

It is conceivable that certain products may have been concealed from the public during rate adjustments or while updating constraints, and unintentionally remained hidden. To rectify this, go to Bookings -> Settings -> Booking Types, and choose the appropriate booking types that should be displayed online. Make sure to activate the 'Show Online' toggle.

Next, in Bookings -> Products, select the products that should be visible online. Proceed to Booking Setup via the left-hand submenu. At the top, confirm that 'Hide in Search Results' is disabled. Remember to save the modifications made.

There might be a setup concern regarding the availability of units in Sharper. To address this, please consult the provided link for detailed instructions on how to validate the unit setup: How-to Troubleshoot 'No Available Units'.