Problem
Following the initial setup by Sharper, if you attempt to add a new computer or register but encounter issues with printing POS receipts, several troubleshooting steps can be taken.
Solution
All computers capable of printing must be equipped with a Certification (cert) that is installed by a Sharper employee during on-site implementation. Each current printing computer will have a file in the Downloads section named 'MarinaName'CA.crt, such as "SharperCA.crt" for Sharper Marina. To proceed, follow these steps:
Insert a flash drive into the computer with the cert and upload the file onto the drive.
Remove the drive and insert it into the non-printing computer.
Download the file from the drive to the computer.
Once downloaded, double-click on the file to install it.
Click Open.
Click Install Certificate.
Change the Store Location to ‘Local Machine’. Then click Next.
Click Yes for the popup.
Select ‘Place all certificates in the following store’, then select Browse.
Make sure ‘Trusted Root Certification Authorities’ is highlighted by clicking on it once, then click Okay.
Click Next.
Click Finish.
Refresh any open screens using Sharper and try to print.
If you cannot find the Certification file on any of the computers, put in a ticket and a Sharper employee can send it to you.
Computers must be on the same network as the printer in order to print. If the new computer is connected via Wi-Fi while the others are connected via ethernet it may not work.