The summer sun is calling, and you know what that means - RV enthusiasts are ready to hit the road and enjoy the warm weather. As a marina, it's the perfect time to roll out the welcome mat and attract seasonal renters looking to park their home on wheels for an extended summer stay. Catering to the RV lifestyle shows you understand and appreciate these seasonal guests. Offer flexible rentals tailored to their wanderlust spirit - whether it's a few weeks, months or the entire summer. Providing options designed around their needs demonstrates you're a marina that truly "gets" the RV community.
Seasons are required prior creating seasonal reservations. From the navigation pane select System Settings → Seasons. Please find the following documentation to setup Seasons.
Creating a reservation - Existing Customer
Step 1. Select Product
Navigate to Campground module from the navigation pane.
Select Reservations from the menu ribbon.
Click the drop-down arrow next to Add New button and select Advanced Reservation.
Selecting the Booking Period Seasonal.
Select the Product to create the reservation.
Step 2. Search Availability
If the customer is existing, you can click Existing Vehicle located next to the Search header. Enter the Customer Name or Vehicle Name and select the customer’s Vehicle. This will automatically enter the customer and Vehicle information in the form below.
Click Existing Vehicle located next to the Search header.
Select the Season from the drop-down box. This will populate the dates based on the season setup.
Enter Vehicle information if applicable.
Depending on the product pricing there may be other required fields for the search criteria. This could be different for each product and is not limited to Length Overall, Beam, and Height. If you selected a Vehicle these fields will automatically populate.
Click the Advanced Search drop-down to view more reservation options (if needed).
Wait List - When adding a waitlist reservation only spaces which meet the Vehicles size constraints will appear for selection. If there are no restrictions on the product all spaces tied to the product will be available for selection.
No Rules - If you want to override the space constraints.
Click the Search button to calculate pricing and availability for spaces.
Step 3. Calculate Pricing
Pricing will automatically calculate from the product setup, using the product pricing. If there are multiple Rate Plans available select the dropdown box and select the correct rate plan.
Pricing can be overridden by clicking the Fixed Price check box and entering the Price in the base price $ dollar amount. Verify your price matches the frequency stated next to the price, for the season.
If there is a deposit policy setup the Deposit Required amount will automatically populate. You may override the deposit amount at any time.
If the product has additional charges, they will display in the Other Options select. Select the additional charge if applicable.
Click the Advanced Pricing (Rate Plans, Cancellations Policies, etc.) drop-down to view more option or change the price of the additional charge.
Cancellation Policy
Deposit Required
Tax Code
Product Contracts
Step 4. Select the Space
Located under the Price Details on the lower right-hand side.
Select the Space assignment for occupancy from the drop-down box.
Step 5. Customer Information
Verify all the customer information is correct. Select the Edit button and make any necessary changes.
Click the Save button located in the Customer Section (note this is not the reservation save button) .
Step 6. Vehicle Information
Verify all the Vehicle information is correct. Select the Edit button and make any necessary changes.
Click the Save button located in the Vehicle Section (note this is not the reservation save button) .
Step 7. Enter Comments
Enter any Special Requests the customer as asked for i.e. would like a space closest to the restrooms.
Enter any Internal Notes the user feel necessary for their staff to see only. Customer will not see these notes.
Enter any External Notes the user would like to have printed on the customer invoices for their view.
Step 8. Accounting
The accounting settings are defaulted from the product setup. These default settings can be overridden in the Accounting section. The most changed is the Frequency and Next Invoice Date.
For more information on the accounting section of the reservation please review Accounting Reservation Settings.
Step 9. Price Details
Verify the Base Rate, Extras, Taxes, Total and Deposit Due Now are all correct.
Click the Save button.
Creating a reservation - New Customer
Step 1. Select Product
Navigate to Campground module from the navigation pane.
Select Reservations from the menu ribbon.
Click the drop-down arrow next to Add New button and select Advanced Reservation.
Selecting the Booking Period Seasonal.
Select the Product to create the reservation.
Step 2. Search Availability
Use the date picker to enter the From Date.
Enter Vehicle information if applicable.
Depending on the product pricing there may be other required fields for the search criteria. This could be different for each product and is not limited to Length Overall, Beam, and Height. If you selected a Vehicle these fields will automatically populate.
Click the Advanced Search drop-down to view more reservation options (if needed).
Wait List - When adding a waitlist reservation only spaces which meet the Vehicles size constraints will appear for selection. If there are no restrictions on the product all spaces tied to the product will be available for selection.
No Rules - If you want to override the space constraints.
Click the Search button to calculate pricing and availability for spaces.
Step 3. Calculate Pricing
Pricing will automatically calculate from the product setup, using the product pricing. If there are multiple Rate Plans available select the dropdown box and select the correct rate plan.
Pricing can be overridden by clicking the Fixed Price check box and entering the Price in the base price $ dollar amount. Verify your price matches the frequency stated next to the price. If it’s month enter the monthly price, if it’s annual enter the annual price.
If there is a deposit policy setup the Deposit Required amount will automatically populate. You may override the deposit amount at any time.
If the product has additional charges tied to it they will display in the Other Options select. Select the additional charge if applicable.
Click the Advanced Pricing (Rate Plans, Cancellations Policies, etc.) drop-down to view more option or change the price of the additional charge.
Cancellation Policy
Deposit Required
Tax Code
Product Contracts
Step 4. Select the Space
Located under the Price Details on the lower right-hand side.
Select the Space assignment for occupancy from the drop-down box.
Step 5. Customer Information
Click the Create New Account button.
Enter the customer’s information, Display Name and Email are required fields to enter the customer.
There is a setting in Company Settings → Reservation Settings → Phone number is required, which will require a customer phone number.
Click the Save button located in the Customer Section (note this is not the reservation save button).
Step 6. Vehicle Information
Click the Create New Vehicle button.
Enter the customer’s Vehicle information, Vehicle Name and Boat type are required fields to enter the Vehicle.
Click the Save button located in the Vehicle Section (note this is not the reservation save button) .
Step 7. Enter Comments
Enter any Special Requests the customer as asked for i.e. would like a space closest to the restrooms.
Enter any Internal Notes the user feel necessary for their staff to see only. Customer will not see these notes.
Enter any External Notes the user would like to have printed on the customer invoices for their view.
Step 8. Accounting
The accounting settings are defaulted from the product setup. These default settings can be overridden in the Accounting section. The most changed is the Next Invoice Date.
For more information on the accounting section of the reservation please review Accounting Reservation Settings.
Step 9. Price Details
Verify the Base Rate, Extras, Taxes, Total and Deposit Due Now are all correct.
Click the Save button.
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